Returns and Refund Policy

At Wilder Outdoor, we want you to be completely satisfied with your purchase. If you’re not satisfied for any reason, we offer a hassle-free return and refund policy.

Returns

You may return unworn, unwashed, or defective merchandise purchased online within 30 days of the delivery date for a full refund or exchange. To initiate a return, please follow these steps:

1. Contact our customer service team at wilderenquiry@wilderoutdoor.co.za to request a return authorization.
2. Pack the item securely in its original packaging, if possible.
3. Include the original packing slip or a note with your name, order number, and reason for return.
4. Ship the item back to us using a trackable shipping method of your choice.

Please note that shipping charges for returns are the customer’s responsibility unless the return is due to an error on our part or a defective item.

Refunds

Once we receive your return, we will inspect the item(s) and process your refund within 7 business days. Refunds will be issued to the original payment method used for the purchase.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer service team to initiate an exchange. We will process the exchange upon receiving your returned item(s) and ship out the replacement item(s) promptly.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at wilderenquiry@wilderoutdoor.co.za so we can resolve the issue as quickly as possible. We may require photo evidence of the damage or defect to process your refund or exchange.

Final Sale Items

Please note that items marked as “Final Sale” are not eligible for return or exchange unless they are damaged or defective upon receipt.

Questions or Concerns

If you have any questions or concerns about our returns and refund policy, please don’t hesitate to contact us at wilderenquiry@wilderoutdoor.co.za. Our customer service team is here to assist you.

Wilder Outdoor reserves the right to update or modify this returns and refund policy at any time without prior notice.

Thank you for shopping with us!